Here are draft versions for Terms & Conditions, Privacy Policy, Shipping Policy, and Refund & Return Policy tailored for an ecommerce clothing website like Fiya Fashions. You may adapt them further for your legal requirements and local jurisdiction (India/Tamil Nadu).
Terms & Conditions
1. Introduction
Welcome to Fiya Fashions (“we”, “us”, “our”). These Terms & Conditions govern your use of our website fiyafashions.in (“Site”) and the purchase of products from us. By accessing or using the Site, or placing an order, you agree to be bound by these Terms & Conditions.
2. Definitions
- “User”, “you”, “your” means any person accessing the Site or purchasing from us.
- “Product(s)” means clothing and any other items we sell.
- “Order” means your purchase of Product(s) via the Site.
3. Eligibility
You must be at least 18 years old or have legal capacity to enter into contracts in your region. By placing an order, you represent that you meet these eligibility requirements.
4. Orders and Acceptance
- All orders are subject to acceptance by us. We may reject an order for any reason (e.g. product unavailable, pricing error).
- Once your order is accepted, we will send a confirmation email with details (order summary, total price, shipping).
5. Price & Payment
- Prices are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes (GST etc.) as stated.
- We accept payment methods as displayed on the Site. Payment must be made at the time of ordering unless specified.
- We reserve the right to correct any errors in pricing, product descriptions, or promotions.
6. Product Information & Availability
- We make reasonable efforts to display accurate product descriptions, images, sizes, colors. However, actual colors may vary due to lighting or display settings.
- Product availability is not guaranteed. If a product is out of stock after you place an order, we will notify you and refund any payment made for that item.
7. Shipping & Delivery
- Shipping will be carried out in accordance with our Shipping Policy.
8. Returns, Refunds & Exchanges
- Returns, refunds, or exchanges will be handled as per our Refund & Return Policy.
Replacement/Exchange will be done within 2 days.
Replacement/ Exchange product delivery will be done within 3-5 business days.
9. Intellectual Property
- All content on the Site (text, images, logos, designs) is our property or licensed to us, and protected by copyright, trademark or other proprietary rights.
- You may not copy, reproduce, adapt, or use any content without our prior written permission.
10. Limitation of Liability
- We shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of or related to your use of the products or the site.
- Our total liability for direct damages is limited to the value of your order.
11. Governing Law & Jurisdiction
- These Terms & Conditions are governed by the laws of India.
- Disputes shall be subject to the exclusive jurisdiction of courts in Kerala.
12. Changes to Terms
- We may modify these Terms & Conditions at any time. Changes will be effective when posted on the Site. Your continued use of the Site after changes constitutes acceptance.
13. Contact Information
If you have questions about these Terms & Conditions, contact us at:
thasnishahin63@gmail.com
Privacy Policy
1. Introduction
Fiya Fashions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website fiyafashions.in or make purchases.
2. Information We Collect
- Personal information you provide: name, address, phone number, email address, payment details, etc.
- Automatically collected information: IP address, browser type, device details, pages viewed, time spent, etc.
- Cookies and tracking technologies: to recognize returning users, store preferences, analytics, marketing.
3. Use of Your Information
We use your information to:
- Process and fulfil your orders;
- Respond to your inquiries and customer service;
- Send updates, promotional offers (if you consent);
- Improve our products, services, Site performance;
- Prevent fraud and ensure legal compliance.
4. Sharing Your Information
We may share your information with:
- Service providers (e.g. payment gateways, delivery services, IT hosting) who help us in operations;
- Legal authorities if required by law;
- Third-party marketers only with your consent.
We do not sell your personal information to unrelated third parties for profit.
5. Data Security
We use reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration or destruction. However, no method of internet transmission is 100% secure.
6. Your Rights
You have rights under applicable laws (e.g. the Indian IT Act, and where applicable, GDPR etc.) including:
- Right to access your data;
- Right to correct or update your data;
- Right to delete your data;
- Right to restrict or object to certain uses;
- Right to withdraw consent for marketing.
7. Retention of Data
We retain personal information for as long as needed to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements.
8. Cookies & Tracking
We use cookies to: understand your browsing, for functionality, remember preferences. You can disable cookies via browser settings, though that may affect Site functionality.
9. Children’s Privacy
We do not knowingly collect personal information from children under 13 (or age required by law). If discovered, we will delete such data.
10. Policy Updates
We may update this Privacy Policy from time to time; changes will be posted on the Site with an updated “last revised” date.
11. Contact Us
If you have questions or concerns about this policy, email us at thasnishahin63@gmail.com
Shipping Policy
1. Shipping Areas
We ship within India. (Specify any exceptions or international shipping if available.)
2. Processing Time
Orders are usually processed within 1-3 business days after confirmation of payment, unless otherwise stated or during sales/holidays.
3. Shipping Methods & Carriers
We use reliable courier services (e.g. [names of carriers]) to deliver your orders.
4. Shipping Costs
Shipping charges are calculated based on destination pin code/weight/volume of packages. These will be shown during checkout. Free shipping may apply for orders above a certain amount (if applicable).
5. Estimated Delivery Time
Once shipped, delivery usually takes 3-7 business days (for domestic within India). During high demand or remote locations, delivery may take longer.
6. Order Tracking
We will provide tracking information once the order is dispatched. You can check status via courier’s site or via our portal.
7. Delays & Exceptions
- Delivery times are estimates and not guaranteed.
- We are not liable for delays caused by events beyond our control (weather, strikes, courier delays, customs in case of international shipping).
- If we fail to deliver within a reasonable timeframe, you may contact us for support, or to cancel under applicable law.
Refund & Return Policy
1. Return Eligibility
You may return or exchange Product(s) only if:
- Product is unused, unwashed, with all original tags intact;
- Return request is made within 7-15 days of delivery (specify your period);
- Proof of purchase (order number, invoice) is provided;
- For defect or damage, you notify us within 48 hours of delivery with photographs.
2. Non-Returnable Items
Certain items may not be eligible for return, sale/clearance items (unless defect).
3. How to Return
- Contact customer service via email ([thasnishahin63@gmail.com]) or via the returns portal on the site to initiate a return.
- We will provide instructions on where and how to send the item(s).
- You may need to cover return shipping costs, unless the return is due to our error (defect/damage/wrong item).
4. Refunds
- Once we receive and inspect the returned item(s), we will notify you whether the refund is approved.
- If approved, refund will be credited to the original payment method within 7-14 business days (or as per your bank / payment gateway policies).
- If only part of order is returned, refund will be proportionate.
5. Exchanges
- Exchanges may be allowed (e.g. size swap) subject to stock availability.
- Any price difference (higher or lower) will be handled—either pay extra or get partial refund.
Replacement/Exchange will be done within 2 days.
Replacement/ Exchange product delivery will be done within 3-5 business days.
6. Damaged / Defective / Wrong Items
- In the event you receive damaged, defective, or wrong product, contact us within 48 hours of delivery. Provide images.
- We will arrange for replacement or refund, including return shipping at our cost.
7. Cancellation of Orders
- You may cancel an order before it is shipped. Once shipped, cancellation may not be possible; instead return under above policy.
- If cancellation is accepted, refund will be processed.
Managed by – FIYA FASHIONS
